Delivery

How do I dispute a delivery?
We consider the tracking and delivery reports as provided by the carrier to be final proof of delivery.   Any delivery disputes must be directed ...
Thu, 23 Feb, 2017 at 12:58 PM
I missed my delivery. What can I do?
If you miss your tracked, signed for delivery it is likely that your local mail service will have left a card advising you of this. With this card you ca...
Thu, 23 Feb, 2017 at 12:59 PM
I used a false name and now I need to collect my order from the Post Office
We always advise against using a false name for your shipments and we accept no liability for any issues caused by doing so. If you did use a false...
Thu, 23 Feb, 2017 at 1:00 PM
Delivery times
Delivery times vary depending upon where you are located. As a general guideline the following estimated delivery times apply: UK: 3-5 working ...
Mon, 6 Jun, 2016 at 2:26 PM
Order not arrived
If your order has not arrived but it is less than 30 working days from the date of shipping please remain patient. We are obliged by the mail carriers ...
Mon, 6 Jun, 2016 at 2:30 PM
Untracked order not arrived.
If your order is more than 30-40 working days old then it is likely that your order has been lost by the mail carrier. If your ordered using an unt...
Fri, 28 Apr, 2017 at 2:45 PM
Tracked order not arrived.
If your tracked order does not arrive within 30 working days and you purchased insurance from us you can request a free re-send as per our delivery gua...
Thu, 9 Feb, 2017 at 9:33 AM
Order returned to sender
If you miss your delivery and fail to rearrange delivery or collect it from your local mail centre within a certain time period then the mail carrier w...
Mon, 6 Jun, 2016 at 3:01 PM
Order intercepted
If your tracked order does not arrive within 30 working days and you purchased insurance from us you can request a free re-send as per our delivery gua...
Mon, 6 Jun, 2016 at 3:23 PM
How long before I qualify for a free re-send?
If you have purchased insurance then your order was Protected. In this scenario you should qualify for a free resend of your order and we will be happy t...
Thu, 9 Feb, 2017 at 9:33 AM