GYO Seedbank offers a no-quibble seed
guarantee against orders made by GYO Club members in accordance with the terms
and conditions set out below:
GYO Club members are entitled to make up to 25 claims in any one calendar year and no more than 50 in their membership lifetime.
A single claim is defined as
claiming that a seed or number of seeds of a particular strain contained within
one individual order is/are damaged or defective.
Single claims are limited to
70% (rounded down to the nearest whole number) of the number of seeds of any
individual strain contained within an individual order.
Claims are limited to no more
than 5 strains per order.
Claims are capped at a maximum of 20 seeds
- Claims must be made through the relevant section of your “My Account” pages at www.gyo.green
The following exclusions apply to the seed guarantee:
Orders of single seeds; that is to say any pick 'n' mix purchase where the quantity of any strain purchased was less than two.
Free seeds received as part of any promotion or previous replacement
or any other seed that was not paid for by the GYO Club member (with the
exception of orders paid fully or partially using Eucalyptus points).
Any order where the customer has instigated a credit or debit card
Claims made for damage later than 48 hours after delivery.
- Any claim whatsoever not made within 14 days of delivery or within 4 weeks of shipping of untracked orders.
We reserve the right to reject claims made by individuals who are abusing the GYO Seedbank guarantee by making excessive claims. In such cases GYO Seedbank reserve the right to cancel the user's membership and / or revoke their GYO Seedbank account in its entirety.