All shipments are sent in appropriate and sturdy packaging mediums specifically designed to minimise any opportunity for damage to occur in transit.

In the unlikely event that you receive damaged products you must inform us within 48 hours of receipt of your order.  Beyond this time limit of 48 hours from delivery your good are considered received in good condition.

To report damaged good please raise a support ticket quoting your order number and a description of the issues. You should also attach to the support ticket images of the exterior and interior packaging and the damaged products themselves.

Subject to the nature of your claim we may ask you to return the damaged goods and Beanbox, complete with packaging to the address provided here, for verification. Where we request that you return the goods, we will, within reason, reimburse you in the form of Eucalyptus Points, our on-site rewards / loyalty currency.

Claims for damaged goods will not be processed without the supporting evidence set out above.

We do not refund payments for damaged goods but will credit your GYO Seedbank account with the value of the damaged goods in the form of Eucalyptus Points, our on-site rewards / loyalty currency.

UK items should be returned via First Class Recorded Delivery. Overseas items should only be returned using your country’s national postal service with a signature required service.

We must receive the goods back within 28 days of the date of complaint.