We always advise against using a false name for your shipments and we accept no liability for any issues caused by doing so.

If you did use a false name and have missed your delivery we advise you to call your local Post Office to arrange a re-delivery of your order.

We do not advise attending your Post Office in person as they may well want to see ID from you for verification purposes before releasing the package to you.

We accept no liability for problems caused by using a false name and they are not covered by the guarantees offered by Protected shipments.