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About GYO Seedbank?
Should I use a genuine email address when I place an order?
What if I use a false name to place an order?
How many seeds are in an order?
I somehow ordered an out of stock item. What are my options?
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How to search GYO Seedbank
How do I refine my search / filter products?
How do I see more information on a strain?
How do I find information on flavour, smell, medical uses and effects of a strain?
Ordering with GYO Seedbank
I somehow ordered an out of stock product. What are my options?
What offers do you have?
Claiming your free seeds
Will I still receive my free seeds with a re-send of my order?
How do you package your seeds?
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What payment methods do you accept?
What will appear on my card statement?
Why won't my pre-paid card work?
Can you help me make a successful card payment?
How do I buy Bitcoin?
Why is my statement or proof of card ownership required?
What do you need to see as proof of card ownership?
I do not want to provide proof of card ownership
Which countries do you ship to?
Shipping tariffs and options?
North American shipping tariffs
European shipping tariffs
UK shipping tariffs
See all 13 articles
Where do I find my tracking information?
How long does it take to ship orders?
Confirmation and progress of your order
What is the Beanbox?
How do I dispute a delivery?
I missed my delivery. What can I do?
I used a false name and now I need to collect my order from the Post Office
Order not arrived
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Returns, Refunds and Exchanges
What is your Returns Policy?
How do I exchange my goods?
What if my goods arrived damaged?
My seeds didn't germinate. What happens now?
How do I report viability Issues
I'm missing something from my order. What do I do?
About GYO Club
What benefits do I receive from joining GYO Club?
What is GYO Club?
What is the GYO Club Seed Guarantee?
About Eucalyptus Points
What are Eucalyptus Points?
How can I earn Eucalyptus points?
How do I spend Eucalyptus points
How many Eucalyptus points do I earn?
I have a Eucalyptus Points voucher code. How do I use it?
How does Price Comparison work?
How to use Price Comparison?
Germination & Cultivation
Can I discuss germination and cultivation?
What is the general viability rate of seeds?
Cannabis Seed Storage
When your order arrives
Storing cannabis seeds
Freezing cannabis seeds
Terms & Conditions
Terms & Conditions
Our Legal Disclaimer
Information about secure shopping
Tell me about User Generated Content (UGC)?